Privacy Policy

Privacy Policy

At Find An Organiser (FAO) your privacy is important to us, and we are committed to protecting your personally identifiable information. Please read and acknowledge FAO’s Privacy Policy to understand how we collect, process and store information from users and members listed on FAO’s website. This Privacy Policy applies to all personal information collected by FAO. By accessing the FAO websites or by using our products or services, you consent to the terms of this policy and the FAO Terms & Conditions and agree to be bound by them. This policy explains how and why we collect your personal information, the kinds of personal information we collect, how we use it, and what controls you have over our use of it. FAO is committed to complying with Commonwealth legislation governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us. We encourage all FAO users and members to refer to the Office of the Australian Information Commissioner’s website at www.oaic.gov.au which contains important information about privacy laws in Australia. Personal and Sensitive information “Personal Information” is defined as any information or opinion about a person, or relating to a person, where that person is identified or could be identified (e.g. an individual’s name, address date of birth etc.). “Sensitive information” is a subcategory of Personal Information and includes information about a person’s physical or mental health (including vaccination status or otherwise any health issues a person has) and other information about a person including matters like a person’s political opinions or their sexual orientation. In this Privacy Policy any references to “Personal Information” should be taken to include sensitive information. What personal information FAO may collect:

• Identity related information such as your name, contact details (including address, email address, phone number or mobile phone number), occupation, social media content, images, ABN/ACN, usernames.

Financial details such as your bank account details or credit card information is not collected, stored or is visible by FAO and is managed by a third party financial services provider – Stripe. FAO may require these details to be able to carry on our business and provide you with the products or services you require and/or aim to offer. How FAO may collect personal information: Personal information about you may be collected by us in a number of ways. Examples include –  over the phone, via MMS messages, email, from devices or browsers which you use to access our webpage, the systems and platforms where contact records may be kept,  via web submission forms, IP address logs, browser cookies, phone numbers and email addresses recorded as a result of contact enquiries, browser plugins or any other application we use which might collect information from the device or browser used by you and in other ways which are contingent on technical access to information available from devices and operating systems that you might use. Once we have collected your personal information, we may hold it electronically or in paper files. Why FAO collects your personal information FAO may hold, collect, use or disclose your personal information for the following purposes:

• to access, manage, register and facilitate your member listing;
• to perform and manage our business activities, including providing you with our products or services;
• to facilitate and assist connecting members with potential customers;
• to manage our relationship with you as a user or member;
• to manage invoicing and payment systems and services;
• to review, process and assess your member applications;
• to assist with improving our products and services;
• to make contact with you;
• to facilitate and provide you with promotional and/or marketing offers from us or from direct partners;
• to comply with all relevant laws and assist government bodies, licensing or law enforcement agencies;
• to mitigate and manage risks and identify or investigate illegal activities or activities in breach of our Terms and Conditions, including by verifying your identity and/or ABN/ACN;
• to develop, research and enhance products or services related to the matters described above; and
• FAO may also use, hold, collect, and disclose your personal information for other reasons where the law allows or requires us to do so.

Your information may be disclosed to persons or companies directed to the FAO platform for the purposes noted in the above. FAO retains the right to use or disclose personal information about you that is required in the provision of information about or the promotion or delivery of services provided by FAO (including by way of direct marketing through mail, telephone, email, SMS and MMS messages and any other electronic means) to our users and members, such as promotional materials or direct marketing campaigns relevant to the products and services that we offer. If you do not wish to receive our direct marketing emails or SMS and MMS messages, please contact us via info@findanorganiser.com.au Security and storage FAO handles personal information with the upmost confidentiality and places a great importance on the security of all information associated with members. FAO takes reasonable steps to protect personal information collected to protect against the misuse, interference, loss and unauthorised access, modification or disclosure of personal information under our control. FAO may retain the information you provide to us to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. While we strive to protect user’s personal information, FAO cannot ensure or warrant the security of any information transmitted to it or from its online platform, and users do so at their own risk. FAO does not and will not transfer any of your personal information to foreign countries. We note that you are solely responsible for keeping your passwords and/or account information (where applicable) secret. You should be careful and responsible whenever you are online. Access to and correction of personal information FAO is committed to maintaining accurate, timely, and appropriate information about our members and web-site users. To obtain access or wish to amend your personal information that we hold, please contact us using the details set out below in the section titled “Contact us”. So long as your request for your personal information is in accordance with the Australian Privacy Principles, then we will give you access to that information. You may request that inaccurate information will be corrected. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you. If we refuse to provide you with access or correct the personal information held about you by us, we will provide you with reasons for such refusal. Complaints If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed to us in the first instance at info@findanorganiser.com.au. We will investigate your complaint and attempt to resolve, within 30 days, any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Information Commissioner) investigate your complaint. Changes to Privacy Policy If FAO changes its Privacy Policy, it will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. Contact us If you require further information regarding our Privacy Policy, please contact us through the following means: Email us at info@findanorganiser.com.au. Further information on privacy legislation and the Australian Privacy Principles can be found at www.oaic.gov.au.